Terms and Conditions

Payment in whole, by credit card, debit card and PayPal is required before dispatch of goods.


Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.


Goods supplied by ISSORYA to customers remain the property of the Company, until paid for in full by the customer.


All of our prices are listed in US DOLLARS, and you will be invoiced in US DOLLARS.
Currency fluctuations and credit card charges may affect the amount billed on your credit card.
 
We may from time to time offer promotional discount codes (either directly or via third parties), which may apply in respect of any, or certain, specified items on the Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer, sale or discounts.


 
DELIVERY DETAILS


We will deliver the goods ordered to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that someone is there to sign for, and take delivery of, the goods.
Your tracking number will be emailed to you when your order is dispatched so that you can easily track your parcel. 
You will need to be present to sign for the goods so please bear this in mind when giving your delivery address (home or work). 

International Deliveries 22$ (5-7 working days).
Please note you will be liable for import duties in the usual way and your local customs office should be able to help you with this.
 
We don't accept exchanges or cancellations
But please contact us at hello@issorya.com if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
Custom or personalized orders


    Liability


    We are not liable for damage incurred to goods in transit or for non-delivery.
    You will become the owner of the goods you have ordered once they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


    To check on the status of an order or to verify shipment, please contact us at hello@issorya.com.


    Please note that all items are hand-crafted and as such their composition and colour may vary slightly from the image shown.


    Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.
    Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.


    If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.
    If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.
    If you notify us of a problem under this condition, our obligation to you will be either:
    To make good any shortage or non-delivery; or
    To replace any goods that are damaged or defective; or
    To refund to you the amount paid for the goods in question in whatever way we choose.


    Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.


    We cannot be held responsible for any delays once the goods have left us and are in possession of our courier.


    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.


    Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.
     
    These terms and conditions, together with our current website prices, delivery details, contact details, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions, or as an authorized representation about the nature or quality of any goods offered for sale by us. 


    We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
     
    We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
     
    We reserve the right to change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
     
    92845627 QUEBEC INC is the operator of www.issorya.com.
    All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials. 
    These materials are owned by ISSORYA. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site, as well as the software used in the design and development of this Site. All rights are reserved, worldwide. 

     


    You are expressly prohibited from


    Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the Website; and 
    removing, modifying, altering or using any registered or unregistered marks/logos/design owned by ISSORYA, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of ISSORYA or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to ISSORYA.